Developing key performance indicators in projects

Developing key performance indicators in projects
Setting performance indicators starts with a brain storming session

Key performance indicators should preferably meet the following essential criteria:

  • Be direct (no complex calculations)
  • Be objective
  • Be adequate
  • Be quantitative
  • Be practical
  • Be reliable

Developing key performance indicators is best done in a kick-off meeting during the planning phase of a project.

It involves the following steps:

  • Carefully consider the results desired
  • Avoid overly broad results statements
  • Develop a lot of possible indicators during a short brain storming session.
  • Assess each indicator against the above criteria (be direct, be objective...)
  • Select the best performance indicators

It can be an iterative process: if the resulting indicators do not look too good, restart a new brain storming session.

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